Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.4  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Ongoing Nightmare Overdo for Justice

By Pissed Customer on 8/17/2019 at 3:51 AM. Helped by Sonya Gordon and more in the service department. She was the worst.

Be cautious and read the reviews on Tom Peacock is San before buying from this pitiful dealership!! They’re rude, nasty and do not stand behind their products!! Nissan USA the manufacturer has them in their pocket. I bought a lemon and being fighting against this place and the manufacturer an entire year. No results, even the attorney supposed to represent me, won’t return calls. Better bypass this place!! TRASH!! I’m not a angry disgruntled customer due to something that went wrong on my behalf!! I’m angry, tired, aggravated, frustrated and beyond at how casual this entire ordeal has been taken since day one!! Nissan USA, BBB, even the lemon law office in Austin took sides against the truth. It’s in writing and EVERY SINGLE REPEATED REPAIR DUPLICATED!! Yet it’s as if I’m lying and they’re being truthful. The car is still having issues. If traded I will be upside down, lose money because it’s a worthless piece of junk.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Oil change

By Wessilee on 8/12/2019 at 12:18 PM.

I came for an oil change and was ask if I wanted tire rotation. I said no because I didn't want to pay extra. Went on the website to find a coupon and when I tried to use they told the coupon was combined with the tire rotation and oil change. So I need got my $10 discount. I had to pay $50 for a fricking oil change. Not only did they increase the price on the oil change but no cupons. NOT GOOD. NOT SURE I WILL BE BACK.

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
5   Quality of Work

Receptionist and Serice

By Bailey52 on 8/10/2019 at 2:09 PM. Helped by Receptionists.

On August 9, 2019 I called Tom Peacock Nissan to schedule service on my 2019 Nissan Maxima. When I called the receptionist told me t hold, but never transferred m call. I sat on the line for 5 minutes before I snapped. I hung up and called back. When the receptionist answered I told her that she didn't transfer me. She got rude and stated, "Ma'am, I transferred the call and I can't help they didn't answer". After saying this, she transferred the call and this time a guy answered and asked me to hold on. I held the line for 10 minutes, he never came back to the line. I called back and told the receptionist and she clicked in my face without a word and transferred me back to service. Someone instantly out me on hold. After anther 10 minutes, the phone disconnected. Now my blood is boiling. I called back and ask to speak with a member of management, no one picked up and the phone disconnected again. I called right back because this dealership is the closet to me, plus I wanted someone to explain the service points to me, not to mention that this is the second time this has happened to me with this dealership. You would've thought I'd had enough. When I was buying my car, they were so attentive and now to be treated as if I am a nobody and that my money doesn't matter pisses me off. My service light is on in my car and I can't get these people to communicate with me. I work through the week and am off on the weekends which is when I have the time to run all my errands and other things. As far as I am concerned, if these people want to act this way with customers, they shouldn't be allowed to be open. Pisses me off when I am treated in this manner. This is not one, but twice that this has happened to me with this same dealership, with service and the receptionists.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

A dealership that has intergrity!

By Kris on 8/10/2019 at 1:20 PM. Helped by Mike Lahlou.

I can feel the compassion that the salesman has given us and has done everything that be can to get us approved working with the finance department. I had messaged the representative and talked to the person on fb and when other dealerships tell me they can help me and I get there, they let me down, meanwhile Tom Peacock Nissan delivered!! A dealership that goes by their word! That's the kind of business I want to work with!!That's Tom Peacock Nissan!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Sales based on false pretenses

By Dcollins689 on 8/6/2019 at 2:59 PM. Helped by James Milton.

Nissan certified obviously means nothing to Tom Peacock Nissan. My recent purchase of a "Nissan certified" used vehicle has come with unresolved issues that the dealership does not stand behind. After stopping to get my tires aired, I was notified by the store employee that i had two bald tires, one that was almost bald, and one that was ok. I called James Milton, my salesman, to ask if they changed the tires before selling a used vehicle. He insisted that they did, which is not possible in my case. I just hit five thousand miles since driving off the lot, so bald tires is NOT possible if they had been changed. I went back to the tire shop to confirm the lack of tread on my tires to find out the tires on the vehicle were factory. Three days later I went to Gunn Nissan to get my oil changed to find out the air filter and engine filter had not been replaced in at least twenty thousand miles. I told them about my tires needing to be replaced, so they checked the alignment just in case. Turns out I also need an alignment. So again, what does Nissan certified mean to Tom Peacock? Absolutely nothing.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excelent

By ibarra on 8/5/2019 at 8:59 PM.

Una gran experiencia en la compra de mi rogue 2016 usada ,al llegar a Tom Peacock Nissan en busca del internet price y si el vehiculo estaba disponible,me atendio Fredy Ruiz encontrando en el el servicio que yo esperaba...GRACIas

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoy

By Sami R on 7/31/2019 at 7:54 PM. Helped by luis bennasar.

thank you very much to all staff of tom peacock nissan everybody it's proffesional. thank you mr luis b for help me to get my new car, i love it by the way. keep doing an excellent job !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

contenta

By Ema on 7/30/2019 at 5:06 PM. Helped by luis bennasar.

muy buena la atencion del sr luis bennasar y de todo el equipo de tom peacock, no perdi mi tiempo, me trataron super amables y consegui el mejor trato

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

profesionales

By M Rey on 7/26/2019 at 10:48 PM. Helped by luis bennasar.

mi experiencia en la compra del vehiculo fue totalmente agradable, el sr luis b me ayudo con todo el procedimiento, fue facil y rapido, recomiendo este sitio !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

so funny and quick

By juan g on 7/16/2019 at 10:07 PM. Helped by luis bennasar.

my experience at tom peacock nissan was funny and quickly, mr luis b help me with everything and was so honest, recomended 100 % for friends and family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

versa !!

By perez L on 7/16/2019 at 12:44 AM. Helped by Luis Bennasar.

muy contento con mi nuevo nissan versa 2019, luis bennasar fue muy profesional y me ayudo con todo para conseguir una aprovacion, gracias por tu esfuerzo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

LO MEJOR

By Mar F on 6/27/2019 at 5:17 PM. Helped by luis bennasar.

estuve el dia de ayer en el dealership y luis bennasar me ayudo bastante a conseguir el vehiculo que queria, incluso en mi color preferido, gracias

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great job Lauren Cathey

By Nanna68 on 6/9/2019 at 12:27 AM.

We went in and were helped right away by Lauren Cathey. She did a great job. She is very knowledgeable of all the products. Friendly and personable. She got us hooked up and made it a very painless experience.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Run, Don't Walk to Another Nissan Dealer!

By Larry G. on 6/4/2019 at 3:06 PM. Helped by Sales, sales management, finance.

$2,000+ unwanted options. $1,891 prep charge off the truck, + $349 make ready charge??? Waited 4 hours! "So busy" & falsely apologetic! Finance rate too high!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nissan 2019 titan

By Laperalez on 4/13/2019 at 4:08 PM. Helped by Adam Bellinger.

Lauren & Adam very personable and informative enjoyed my time spent and the statistics on vehicle discription. Love my visit and will definitely recommend to friends and family in market for new or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchasing experience with David Masters

By Baja61089 on 4/7/2019 at 4:41 PM. Helped by Mr. Wong (I believe was his name) was awesome in expiditing our financial process and not to mention his trilingual talent was impressive..

Highly recommend David Masters for your car buying experience. He helped me and my husband in purchasing our brand new Nissan Sedan SR. Great customer service, knowledgeable, and patient with us (we had our newborn with us)! Thank you, The Maldonados

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience with Lauren Cathey

By Mrs. Flores on 4/7/2019 at 1:02 AM. Helped by Lauren Cathey.

Our Sales Rep. Lauren Cathey was excellent! Her patience and honesty throughout the car buying experience surpassed any other. She’s friendly, thorough and most importantly genuine! I highly recommend Lauren. If your in the market for a new or preowned vehicle, she’s great!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Lauren Cathy is the bomb!!

By Littlemm422 on 3/30/2019 at 10:53 PM. Helped by Mike Fording.

Lauren Cathy is an amazing salesperson! She is honest, friendly and extremely knowledgable. And she provided that service for us at 8:30pm. I would recommend her all day, everyday!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Brian perry on 3/30/2019 at 10:47 PM. Helped by Mike Fording.

We delt Lauren Cathey. She was excellent, extremely informative about her inventory. Also she was very personable felt like we've always know her. Would buy from her again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Celestine on 3/22/2019 at 9:42 PM.

Oswaldo was very attentive, courteous and kept me updated on the progress of work done on my car. The center was clean and all attendants were very helpful.

I would recommend this dealer.