Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.6  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

OUTSTANDING !!!!!

By Ralph Duell on 6/26/2019 at 12:55 PM.

Went into the Dealership with my Tired Out 2010 SRX good car but it was starting to have issues I had just left Tom Peacock Nissan who at the time were running a deal , I had spent 2 days on the phone with a salesman at Tom Peacock Nissan working on the deal , I thought we had the deal locked in on A Altima trade in was appraised credit approved just needed to bring in my SRX so they could make sure it was what I said it was , once I arrived they started really downplaying the value of my trade in I was passed around to 4 different Salesmen and ( FOR PEOPLE WHO KNOW ME THIS IS A BIG NO NO I WILL WALK EVERY TIME ) so already frustrated to say it politely , I went to Tom Peacock Cadillac ( I KNOW SAME FAIMLY, HANG WITH ME ) to the service department just to get a New key programmed ( PRO TIP, CADILLAC KEYS ARE NOT WATERPROOF LOL ) Told my Story about Tom Peacock Nissan to the Service Manager , I really wish I could remember his name so i could give him credit as well sorry bud , He asked me why i was not trying to buy another Cadillac I told him that I had not thought about it because I was price shopping dealers for trade in and did not see any special offers, so he asked if I wanted to speak to one of his sales men while I waited on my Key, I told him I was Not in the mood to speak to another salesman that day but that I would but only while I waited on the key, He introduced me to my Man, Arber Neziri Right out of the gate he was straight up and honest, I worked with only him the whole through the whole experience , I told him where I needed to be as far as payments and Arbor with the assistance of Ben worked his A#% off to make it happen and they did take some time to get it done , but the whole time I feel I was treated the same as if I had walked in with a bag of cash looking to buy so on Saturday I walked out with my 2019 XT5 LOVE THIS CAR I could go on but i cannot say enough about this Dealership and Arber but i wont , I’m going to leave it with this final note , If you’re looking for a new car and you don’t go into Tom Peacock Cadillac ( NOT NISSON ) And at least give Arber a shot at getting you what you want at the price your looking for while giving you the full 5 star service then you are short changing yourself

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Garth Guy (Roadside Assistance)

By Font71 on 4/27/2019 at 1:54 PM. Helped by Garth Guy.

On 4/25/19 I was in urgent need of roadside assistance. My location was approximately 26 miles from Tom Peacock. Garth Guy arrived in record time. He diagnosed and resolved issue, again, in record time. Garth is professional, courteous, respectful, extremely knowledgeable and skilled. Service after the sale is just as important as the sale. Gary is a great representation /representative of that service and of Tom Peacock. Thanks Garth!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I’m Ruined.

By Hotmom008! on 4/15/2019 at 3:16 PM.

I am ruined! I can never buy from any other dealership. I will only buy from Tom Peacock Cadillac! We’ve purchased 3 Cadillac’s from Tom Peacock Houston in the past 10 years we’ve lived here. I have been completely spoiled and can never go back to anyone else! The sales department is great to work with but what really sells the car to me is the service department! Yes! You read that correctly! I am a busy woman and I appreciate a high end service department!! We have owned several BMW’s and other luxury brand cars but none of the service departments in town compare to Darrell McCormick at the Tom Peacock Service center in Houston. I have had issues with so many service departments and we have 2 daughters that share a BMW and I regret that purchase because dealing with The Woodlands BMW sales and service departments has been a negative experience. I live in The Woodlands and Darrell, from the Cadillac Service department, will send someone to me wherever I am to switch out my car with a beautiful loaner Cadillac while the service is performed on my car. Within no time , I receive a call from Darrell letting me know the status of my vehicle. When my car is ready it is washed and returned to me wherever I am. I pay for the service over the phone (the loaner cars are free!) and rarely have to drive to the service center. I should mention that the service center waiting area is very nice. They even have a quiet area for readers, etc. they have complimentary food and drinks and the one time I had to go up there everyone was very nice and they worked on my vehicle quickly. I prefer to have my car services done by going on the app to schedule an appointment with Darrell. Darrell can see the status of my oil life as well as several other features due to the technology of advanced algorithm and on board computer system. If I do need to call and leave a message however, he is prompt to return my call. He has always been a gentleman and I’ve never had that “you’re dumb about car’s” feeling that I get from other service people in the past. Darrell is so respectful, professional and genuinely kind. The service is always done properly and I have grown to trust this service department completely because Darrell is so honest.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Salesman John Garcia

By Bakery on 2/16/2019 at 6:43 PM.

Very professional nice guy that went behold any car sales I have every experience. Will recommend to anyone looking for new or used vehicle. Will stay in touch with John

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service again

By CVS on 2/4/2019 at 6:28 PM.

We had some minor body work done and the team was great as has always been our experience at this dealer. We had a few additional issues that needed to be looked at and they are doing that now, great job Darrel

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great Purchase!

By 2Courtney on 1/21/2019 at 4:36 AM.

The purchase was great all the way around including the interaction with Mr. Asher (Finance). Mr. Powers was very courteous ,thorough and understanding of price-point etc. He followed up with me after purchasing the car although I have indicated will need to come in for assistance with On-Star & noticed that telephone does not sync well at all!! Mr. Powers cheerfully agreed for me to come in & would ensure that entire process with On-Star & Que System(Telephone) is done properly!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rip off and scam

By Tomina on 12/23/2018 at 4:29 PM.

We were looking to purchase a new Cadillac and saw were Peacock was advertising some demos at a good discount. Advertising was on line, on Tv and posted on each car. We met with our salesman (TKeya) who was informative and to be honest we feel like she was kept in the dark about the scam. She said that the dealership was able to offer this car at the advertised price because they had allowed customers to qualify for all the incentives rather they qualified or not. We test drove the ATS for a couple days and was ready to make our purchase. I was preappoved for my loan but when it came time to sign our papers, the price of the vehicle had increased by over $10,000 including our trade in. We were advised that we could get the incentives. Approximately 6 phone calls of jumbling around numbers and scammy financing deals and we walked , RAN away from the purchase. I am 59 years old and have purchased 15+ new cars and this place is the worst! Lots of older folks looking at cars while I was there, makes you wonder what there doing to those folks. Horrible don’t buy a car here, DOUBLE CHECK YOUR PAPERWORK BEFORE SIGNING

I would not recommend this dealer.

Overall Rating

2.4  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Terrible at addressing issues

By Sunshine on 11/14/2018 at 3:30 PM. Helped by N/A.

Jane Doe from Houston, Tx | November 12, 2018 I recently took my car to Tom Peacock for repairs. I was hearing a noise but I was thinking it was part of the problem at hand because when they diagnosed it they heard it too. After the repairs, I still continued to hear the noise. Being discusted with the dealer I went to another mechanic shop and they heard the noise immediately and discovered it was a leak in the steering system. I want to remind you, Cadillac test drove my car after the repairs, heard the noise and ignored the noise. This is unacceptable to me and clearly shows that the repairmen are not interested in any other noises they hear. It seems the repair department is over booked and don’t t give the necessary attention to card being serviced.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tommy Simon

By Mairebear on 10/23/2018 at 9:34 PM.

Since moving to Texas 18 years ago we have bought several cars. All of them through Tommy Simon at Peacock Cadillac. We had referred other people including family members also to deal with Tom Simon. They, and we, have been thrilled with his service, his consideration, and attention to details. Anytime we have had a problem Tommy has arisen to the occasion. We will continue to be not only a customer but a friend to Tommy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service in Houston

By JillG on 8/18/2018 at 10:02 PM.

Tom Peacock Cadillac always has best service and they take care of your vehicle,me and my husband we trust this place, and John Fisk his the star of this place, really he do excellent Job. we always recommended Tom Peacock Cadillac to the friends and family. Thank you, Jillian

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By More than satisfied customer! on 5/11/2018 at 2:23 PM.

I recently purchased a car from Tom Peacock. Beautiful dealership with great employees. Tommy Simon is without a doubt the BEST salesman I have ever dealt with. He really listened and took care of everything including programming my car perfectly before I took delivery. In addition, I was shown the service department so i will know where to go when I need an oil change. I live 25 miles away from the dealership but I will make the drive because these folks are awesome. These folks do not play games with their customers. I cannot recommend them highly enough.

I would recommend this dealer.

Overall Rating

2.3  

5   Friendliness
1   Overall Experience
1   Price

Why I will not buy a car from them again

By 19314oak on 2/17/2018 at 1:54 AM.

Well I thought I had the best experience until I saw my car that I was allowed $23,000 as a trade in on the lot for $29,988. First and last time for me. There will not be any referrals to this dealer. Just warnings as to why not to go there

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CADILLAC 2017 CT6 Services

By Mimo on 1/30/2018 at 3:17 PM.

Absolutely awesome experience Services A+++! TOM Peacock #1 in Texas!!! I have 2017 CT6 the media screen stop working and has big issue I took my car to other Cadillac dealer they don't fix it correctly!!! finally I went to TOM Peacock service and they repaired it as supposed to be working and I'm really happy to get my car fixed of course it took time to be repair but best of all they are professional and I talk to JOHN FISK his was worth my time visiting service Tom Peacock and I strongly recommend JOHN FISK his 7 Stars costumers service is very Helpful and easy to deal with (schedule, car loan and connection, plus answered all my questions with great patience, simultaneously had facility tour. I'll definitely do business here again thank you for fix my car and see you soon!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Outstanding

By Howieboy69 on 1/21/2018 at 12:59 AM.

My wife and I had the best experience we have ever encountered at a dealership today Tom Peacock Cadillac. KT Ahmed was a Great sales consultant. My wife told him what she wanted, the range she wanted her payments to stay. She drove away in what she wanted. Need I say more. Great job KT. Turns out the car we traded in and was allowed $23,000 for trade in is now on the lot for sale with a sticker price of $29,998. My wife is furious. We understand everyone is in business to make money but she feels she was really taken advantage of. Nothing we can do now. We will not refer any one there or buy another vehicle from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tommy Simon

By Betty2273 on 1/14/2018 at 10:24 PM.

Tommy Simon was my salesman. His knowledge of the product was awesome and helped me get the right vehicle. He also professional and courteous. I will refer others to Tommy. Thank you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By Marcy4114 on 1/15/2018 at 10:07 PM.

I have used this dealership for many years and have exclusively worked with Tommy Simon. My lease will be up soon and Tommy will again be my go to salesperson. He has already contacted me and we have talked about the next steps. He takes the time to know what I want and does everything he can to make my visit simple and easy. I truly trust Tommy and as long as he is there Tom peacock has my business.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great salesman

By Ward on 1/14/2018 at 9:28 PM.

Tommy Simon helped me greatly in my search for another vehicle. He has always been very helpful in my search in the past. To me he is the best salesman there!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service department

By Wediehl on 1/12/2018 at 4:49 PM.

Recently I had a great experience in service. Came in for an oil change and tires for our SRX and the service advisor was very knowledgeable and a really nice guy. I love how they bring the computer to you so you check in right at the car. They handled everything very quickly and the tire pricing was VERY competitive. Great job!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific, outstanding

By Hardybaby on 1/10/2018 at 7:11 PM.

The staff at Tom Peacock were awesome. K.T. Ahmed was very knowledgeable & accommodating. We were able to meet the GM Steve Hainline & many of the other crew. This is the second vehicle we have purchased from KT & specifically searched him out when we ere ready to purchase another. These are our go to people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales Experience

By Abigale on 1/8/2018 at 4:25 AM.

I purchased an XT5. My salesman was Tommy Simon. The experience of his expertise and friendliness is awesome. I have purchased several vehicles from him over the years. I have sent friends and family members to him and they have also purchased vehicles from him over the years. I wouldn't purchased my vehicles from any other salesman than Tommy Simon or Tom Peacock Cadillac.

I would recommend this dealer.