Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service and friendliness were exceptional Matthew was great

By S on 7/12/2019 at 3:46 PM. Helped by Matthew Dobek.

Fantastic. The service and friendliness war great. Matthew Dobek was so helpful and very professional. I will be back. Than you so much. When I buy another Subaru and I will, it will be at clear lake Subaru.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service is a joke!

By Previous Customer on 6/18/2019 at 5:20 PM.

If you want your car returned not fixed and taken apart go to this dealership. Car returned with bolts missing. You walk in and you will be told “no work will be done to vehicle without error code produced by your car”. This dealership should not be allowed to operate. Two trips to this dealership with same problem. Service Manager along with service department inept. They have no mechanics and no professionals in service Department. Do yourself a favor and avoid this dealership.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Unscrupulous, unprofessional, sleazy dealership.

By Pamhubenak on 3/30/2019 at 11:42 PM. Helped by Jacob Moniz.

Subaru of Clear Lake (Gillman) broke my daughter’s heart and ensured that we will never shop at a Gillman brand ever again. We had a deal to purchase a vehicle on Monday at 5. At 4:23, we got a text saying the vehicle had been sold to someone else. After confirming the schedule at 3:40. We saw the vehicle just before closing on Saturday evening. I texted our salesman, Jacob Moniz, on Sunday morning to tell him we wanted to purchase the vehicle. On Monday morning, we texted back and forth about the details (the price had increased, but the manager agreed to honor Saturday’s promotional price). We set a time for us to come in and complete the paperwork. My husband left work early, so we could get there at 5. He wanted the kids to witness the purchasing process since the car would be their first car. My daughter was over the moon. Until we got the text saying it had been sold to someone else just as we were on our way to the dealership. She was devastated. We all were. I saved the entire text history and planned to share it with anyone who would listen. Thank you to the manager for asking my opinion. I hope that the request was genuine and that the manager will use this information to improve their employees’ unethical practices. I have never been more disappointed in a business transaction. My guess is they got an offer to purchase the car at the increased price, so threw my family under the bus. I would have happily come in earlier to purchase the car, if necessary. The only reason we were coming in later was so the kids could fully participate in the purchase of their first car. It was a big deal. It was special. And this dealership made it a horrible experience. We will never shop at a Gillman brand dealership, again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Robbie Dominguez

By Pam Toups on 3/30/2019 at 3:24 PM.

I bought my first Subaru forester in 2016 Robbie was the salesman we had the pleasure of working with ,I fell in love with the forester. I am really short and the forester seat will raise up to a position most people sit naturally. Robbie was full of information and explained every option the car had and how to use it .He shared where everything and everywhere in the dealership we may ever need. Mt car was involved in an accident and I needed a new car .You guessed it I went back to see Robbie and as always he went above and beyond to meet my needs In the purchase of a new replacement . Thanks Robbie, TaTa and Tippy Toes. It was nice meeting snake eyes as well. My suggestion to anyone with a negative to say is Go talk to these guys they will make it right .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sold me a wonderful Outback 2019

By tom97 on 3/10/2019 at 3:36 AM. Helped by Brandon.

I came in wanting to get an outback or forester for $350, brought my approval letter from USAA (FCU). Ended up getting a better deal leasing through the dealer, no APR. Fantastic deal, and gained more features. Really happy with Subaru, the sales representative Brandon was by far the best car salesman I've ever encountered. He was funny and polite, really good talking to him. As for the finance guy, absolutely the best as well. When I was at other dealers (Honda of Clear Lake and Toyota of Alvin) they both had rude finance managers that try to sell you a million warranties and argue about it. However at Subaru, the finance guy understood that my budget was met and that I didn't want any warranties and didn't spend more than two minutes letting me think then telling me I knew what was best etc. I really liked Subaru's no pressure sales and finance teams, they really understand how to make me feel comfortable buying. Many thanks again to Brandon, I highly recommend this auto dealer.

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

This now a Gilman operation, not Lithia any longer.

By m9777 on 10/17/2018 at 8:20 PM. Helped by Jose Bode...current staffing needs updating..

Oil & filter change...OK..I think. Claimed a multitude of checks were also made...not so. Said I needed a new engine air filter and cabin air filter at 15,900 miles. Don’t think so! Said tire pressure was OK. Got tire pressure warning three days later. This is no longer a Lithia Subaru operation, it is a Gilman shop now! Purchased my Outback in January 2017. Will not return.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Subaru of Clearlake is not very reputable!

By VicnMic on 8/27/2018 at 10:40 PM. Helped by David Kircus and Patrick Hosler.

Love my Subaru Outback, not the dealer! They TRIED to sell me a car over the sticker price by $5,000 and tried to make me think I was getting a great deal and they were having a BIG 2 day sale. My husband found the sticker price in the glove box just when we were getting ready to sign the papers. They reduced the price when we were ready to walk, I don’t like dealers that waste your time and play games! David Kircus was the swindler!

I would not recommend this dealer.

Overall Rating

2.8  

3   Customer Service
5   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Good in person...on your own once you walk out the door.

By Vab on 8/27/2018 at 4:08 PM.

First both Crystal and Eral were great in house. The problem was after...I bought a used vehicle, paid in full and I dare say that since I did so it resulted in my lack of continued service after driving off the lot. One week after buying I have over $650 in issues resulting from a headlight that was out. Mind you the dealership inspected and passed the vehicle. Any other inspector would not have passed it simply due to a headlight being out. Had they caught that they would have discussed the costly fix. It is my hope that they did not pass off this vehicle knowing the issue but how could you not IF it had indeed been inspected correctly? I was told there was a 60 warranty but have zero replies when I reached out before i paid out of my pocket for the fix. Beware...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, efficient, and friendly. What more could you ask for?

By BLAIRGIVENS on 8/25/2018 at 6:37 PM.

Quick, efficient, and friendly. What more could you ask for? Oh, a nice kids room, big clean window to watch your car being serviced, and free coffee, drinks, and snacks.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

vehicle delivery

By dljjo on 8/25/2018 at 12:17 PM.

Need to spend more time with vehicle orientation. Also, car not ready, needed license plate holes in front Shop closed. No hitch as ordered. Found out that info received on computer as far as trade value is no longer accepted. Why is it on the internet? SUBARU should get with the program!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car buying was a great experience

By knowlescd on 8/23/2018 at 2:45 AM.

Had a super time buying our third Subaru from this Dealer in last three years. We are now a three Subaru family - son, wife and now me. If your looking for personal service before and after the sale, I would highly recommend contacting Crystal at Clear Lake. Once again she came thru for us.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Good experience

By frankomg17 on 8/22/2018 at 3:13 AM.

I had no problems during the purchase. I found the car that I wanted at a reasonable price. I was surprised that they gave me the car with a full tank of gas.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They get the job done fast and efficiently!

By txusa03 on 8/21/2018 at 12:41 PM.

Looks like a great team of services here that get the job done fast and efficiently. Very professional and clean shop and waiting area! I would highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SERVICE MAINTENANCE

By ronnier68 on 8/20/2018 at 6:39 PM.

The services was excellent. The technicians were very accommodating and professional. Service location is accessible. Nice waiting area. Complimentary snacks and coffee were okay. Overall was good.

I would recommend this dealer.

Overall Rating

4.5  

5   Overall Experience
4   Price

Great salesman

By Donnaurdiales on 8/20/2018 at 5:36 PM. Helped by Don’t remember his name. He was in internet sales.

Answered all my questions and was very patient with me I had never purchased a used vehicle before and I was very apprehensive about it. They allowed me to have a professional technician to come in and check it out bei would sign anything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgeable, alert and helpful.

By LPEARSONHIGHFILL on 8/20/2018 at 4:01 PM. Helped by Drew Spencer 6 ?? ??????????.

The sales department is always a bit slow as was the case on ...day but Andy Hollister to the immediate rescue! I was about to walk out but saw my initial contact person was in the middle of an “intense negotiation” that deserved his total focus. I understood and would want that too when needed. But I alas was left hanging. I Saw Andy and knew him from past dealings and told him the situation. Well he immediately stepped up and lucky for him he made the sale! Thanks so much Andrew Hollister. You’re the best, best, best! 👍😎🐬🌴 The guys in service go out of their way to help you, inform you and research your specific needs and warranty at the time you need to know, on your timeline, not theirs necessarily. And always a car spritz too! “Smilin Service”! Thanks all, great dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Little red sports car

By Jack2001 on 8/17/2018 at 9:55 PM.

They are always awesome and have my car ready in the shortest amount of time possible. They are very attentive to my needs and concerns. Thank you for the great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great as always

By LADONESUE on 8/16/2018 at 8:03 PM.

As always very good about getting me in and out with my appointment. Very helpful and friendly. Very knowledgeable. They do not try to push things on me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Subaru Service to the Rescue!

By Suz Hoy Riggenbach on 8/16/2018 at 6:35 PM. Helped by Luis Zamora.

This dealership's service crew rocks! I came in 30 mins before service dept closing. Explained my problem (sluggish start/engine turnover and no engine turnover first time this day). Battery failed load test, got a new battery under warranty. Thank you Subaru, and thank you Luis!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
3   Quality of Work

Fixed tire, broke readout moniter.

By Dwilson2211 on 8/16/2018 at 6:08 PM.

The service center fixed the slow leak in my tire, but broke the guage that gives an automatic readout on the daskboard... still waiting to hear when the part comes in... then I 'get' to make another trip to the dealership... as if I have nothing else to do. 😣

I would recommend this dealer.