Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Efficient, professional & friendly

By SHERRY6 on 8/21/2019 at 3:51 PM.

David Gardner is my sales guy at Northside Lexus. He is always professional, personable and gives the best customer service and makes it so stress free to buy a vehicle. I would highly recommend him to anyone.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Easiest purchase ever

By Hybrid Pano on 8/19/2019 at 7:34 PM.

We walked and we were greeted immediately. We said what we were looking for and we were shown that exact vehicle. I asked for a price and the salesman returned with a reasonable, discounted, price in less than 5 minutes. We were in finance 20 minutes later and we were on our way home in our new vehicle in less than two hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was a good experience.

By Joed Morales on 8/18/2019 at 12:48 AM.

Although we bought a pre owned vehicle at Northside Lexus. Rex Bomar treat us like we bought a new vehicle. He negotiated and go above and beyond and stay within our budget. Thank you Rex.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By lori.buehring on 8/17/2019 at 4:20 PM.

Felt like i was important and not just another customer. They went above and beyond to make us feel comfortable. It was a very quick transaction. No sitting and waiting or high pressure sales tactics. Highly recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent & Super Service in closing Lexus Purchase!

By RACHELGRANT#1 on 8/15/2019 at 9:56 PM.

Excellent & Super Efficient Service in delivery & closing Lexus Purchase! Mike Driskill was a pleasure to work with and very accommodating! Thanks so Much! Rachel S. Grant

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Positive Experience!!!!!

By Queen Bee on 8/15/2019 at 9:25 PM.

We were very pleased to FINALLY get the color vehicle we had been shopping for. On the" first" phone call to Northside Lexus Bobby Bosley ordered it right away and we picked it up the very next week. We visited Westside Lexus numerous times. When we decided what we finally wanted... we were unsuccessful in getting the sales person to order the desired color vehicle that we wanted, even after he told us that the vehicle was available!. He insisted on trying to sell us hail damaged vehicles of ever color except the color we finally decided upon, which I found to be very insulting since we clearly expressed to him that we keep our vehicles for decades and wanted to get EXACTLY what WE wanted. We love our new retirement vehicle and are very pleased. We only wished that we had just a little more time with the tech person. He was very informative, we learned a lot but our allotted time was shortened due to a minor mix-up with paperwork that had to be handled first. Our entire experience with Northside Lexus was positive!!!. Keep up the good work.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic

By RHONDA_LYNN_WARD on 8/15/2019 at 5:36 PM.

We had an awesome experience. We went to several dealerships that day, and the customer service is what sold us. Thanks for the pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Extremely pleasant shopping experience

By HTDIEU on 8/12/2019 at 4:48 AM.

I and the family had an extremely pleasant shopping experience at Northside Lexus. Eddie was so great going beyond addressing our needs and concerns. Marcus was very patient explaining the warranty and services options. I am so confident getting the best option and best value for money.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By RHONDACFM on 8/12/2019 at 12:35 AM.

I had a fantastic car shopping experience at Northside Lexus. Joseph Finley went above and beyond to help me find the perfect Lexus to suit my needs and style. From the time I first communicated with him via email to test drives and locating vehicles on a 100 plus degree day to having my perfect new vehicle ready to drive away that day was seamless. He was knowledgeable and made me feel so comfortable with the process. Brent Penn walked me through financing effortlessly and quickly. Ava Nguyen was a pure joy to spend time with. Her enthusiasm for the products was contagious. I appreciate everyone’s dedication to customer service. I will now be another proud lifetime Lexus owner!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By ASMUM26 on 8/11/2019 at 5:32 PM.

Manager Jared was really nice person, his kindness won my business. Definitely will go back for any other car needs. And also he work with my price want I wanted.. Thanks Jared.. will come back...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Smooth Transaction

By JANDBCUTTING on 8/10/2019 at 7:31 PM.

I had another good experience with Lexus, changing over to a new leased RX 350. I stay with Lexus because the vehicles are great and the customer service is as good as it gets.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service

By MARYRODRIGUE on 8/10/2019 at 4:03 PM.

Caleb / Joe were the best ever! They were so accommodating and willing to do whatever necessary to make our deal work. We normally buy from Westside Lexus but after the customer service we received we are Northside customers for life!

I would recommend this dealer.

Overall Rating

4.0  

4   Friendliness
4   Overall Experience
4   Price

Green

By CA51GREEN on 8/10/2019 at 3:28 PM.

Good experience, hadn't dealt with auto sales in 12 years. Had to make some decisions I wasn't prepared for, all the documents in Finance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By HappyK on 8/10/2019 at 2:42 PM.

Hector Villanueva was very knowledgable, friendly and efficient - couldn't have asked for a better salesperson! Herb Mills began the process, and was extremely pleasant and helpful on the test drives and narrowing down the choices. I was so pleasantly surprised when I was able to complete the process quickly - other dealerships drag out the finance completion, making the customer wait for hours, but Northside Lexus gets an A+ for getting me in and out quickly! Great dealership to work with - this is my third vehicle purchase from Northside, extremely pleased each time.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

As a luxury car dealership, dont forget the little things

By RR1975 on 8/9/2019 at 8:24 PM.

Having been a NS Lexus customer before I made the move to purchase a used BMW from the dealership recently. My expectation from previous encounter lead me to return. I guess my lower rating is based on small things, attention to detail which I would expect from a Luxury car dealership. First of all, I felt I got a very good price on the vehicle. These were small things, but small things tend to lead to an overall impression of the experience. We gave an extra day to get the car prepped for pick up, arrived at noon the car was not ready, so they prepped the car,, but I had to put the floor mats in myself when I got home and the inside of windows needed to be cleaned. A small thing that could have easily been handled during prep. Lastly, we are almost 10 weeks since the purchase and no second key has been delivered. Since I felt there was no sense of urgency from NS Lexus to resolve this issue after suggesting it a few times, I ordered a key from BMW myself. Those are not cheap, but it was necessary, this is something that should have been dealt with. Again, you should expect more from a luxury dealership. I am certain they can correct this sort of behavior with a little more focus and follow thru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By LISAGHUGHES on 8/9/2019 at 6:16 PM.

Awesome help all around! I'm sure I'll be back for another in 3 years! Very friendly and informative crew. I'll be back for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very pleased

By dms on 8/8/2019 at 6:23 PM.

Josh was awesome and very easy to work with. Will purchase another car from him in the future. Really was very helpful throughout the sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

leasing of my new Lexus done in a very professional manor.

By LRUSHE on 8/7/2019 at 3:23 PM.

The three individuals I visited with were very explanatory to me. I didn't experience any pressure from my sales person. I was also was invited back to Mr Ortiz if I needed more help with my electronic system.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Lexus Owner on 8/6/2019 at 4:20 PM. Helped by Mario in Parts Department.

We will recommend Hector Villanueva to others and will use him for any future needs. Great customer service from Mario in the Parts Department as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch service department

By ROVERLY26 on 8/2/2019 at 5:48 PM. Helped by Kyle Galindo.

Kyle did a great job getting my car ready on a tight schedule. He kept me informed throughout the process and took care of my problem. Highly recommend!

I would recommend this dealer.