Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.6  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service

By Hpd4007 on 8/16/2019 at 4:43 PM. Helped by Irineo Sanchez, 2nd unknown gentleman.

Their service rep’s are really good with their customers. Mr. Sanchez and a second gentleman (did not get his name), really helped me get some issues settled with my truck. In my opinion they went to bat for me! Thank you very much gentlemen!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Customer Service

By Tina on 8/13/2019 at 3:58 PM. Helped by Sanchez.

Exceptional staff who delivers on time. I never have an issue when I service my vehicles at Classic. Sanchez always delivers with a smile and is great to work with.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service department- inside personnel were great but mechani

By Martin on 8/7/2019 at 4:32 AM. Helped by Mechanics.

Took my truck in to this dealership for service, and inside personnel were great but mechanics were HORRIBLE ! Got my truck back with oil and grease hands all over the hood, fenders, and door handles outside and inside. Steering wheel and arm rest as well. Also the locks they used to remove my wheels were just thrown right in the middle Consol. They could’ve at least put them back in the glove compartment where they themselves got them to begin with. The only reason I didn’t go back and complain was because I was already late to a meeting. Advice to the next person that goes there for an oil change, check your vehicle before you leave.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love it

By Wayne777 on 8/6/2019 at 3:52 PM. Helped by Ryan Crandall.

I enjoyed everything on getting my new vehicle and the people who helped me. I would recommend this dealership and salesman to all the people I know.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and timely!!

By Baby on 8/3/2019 at 3:07 PM. Helped by John.

I got there at 7:00 and was on my way within an hour to enjoy my day! I was overjoyed with my service!! Thanks

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
3   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

Oil Pan Debacle

By CrossfireDave on 7/31/2019 at 9:18 AM. Helped by Sanchez.

It was an insurance claim that was poorly handled. Took five weeks to replace an oil Pan. Sanchez was a nice guy but the overall handling of the matter was not good. The car was tied up for 5 weeks. It was partly State Farm and Part Classic Chevy. My car was just not a priority. I had to call and follow up 6 times. Should not have been that way. When the car was finally ready it was returned to me filthy dirty and smelled like oil on the inside. A car wash would have been the right thing to do.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By Postal1 on 7/30/2019 at 3:21 PM. Helped by H Drew.

Scheduled an appointment for regular service of my car. Service adviser quickly took the car in, and advised me when it would be ready. When I got the car back, I was pleasantly surprised at how inexpensive the service was, and they did an exceptional job on cleaning my car after the service. Although the Dealer was exceptionally busy that day, he job was completed within the time I was advised it would take.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Why this is my 2nd vehicle from Classic!

By TheMitz on 7/27/2019 at 2:29 PM. Helped by Can't recall his name..

Being able to book appts online and getting quality service is why I come back. Wouldn't you? This is my 2nd vehicle with Classic and the service and quality of staff is one of the main reasons I keep Classic as my dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car shopping experience I've ever had

By Alycia on 7/26/2019 at 4:17 PM. Helped by Garner.

I've always dreaded car shopping. Dealing with pushy salesmen has always been my biggest fear. I can honestly say this was the complete opposite! My experience at Classic Chevrolet was the easiest, fastest and most pleasant car buying experience I've ever had. I was very impressed and beyond satisfied with the entire process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Buy

By BGrant on 7/22/2019 at 3:10 PM. Helped by Garner.

A very relaxing atmosphere. Sales was spot on and patient while making selection. Finance was short sweet and to the point. God bless Chevrolet and God bless America.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Fast, friendly, personal service

By Kat on 7/21/2019 at 4:50 PM. Helped by Carlos.

Carlos was my personal tech, He was immediately available seconds after I arrived. My car was ready in two hours, as he promised. Always pleased with Classic Chevy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By JuanB. on 7/17/2019 at 1:03 PM. Helped by Carlos.

They did an excellent job on my Silverado 2018 and helped me with the questions that I had. Thank you for the service that were done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

David in service was very helpful and professional

By Monica on 7/11/2019 at 12:36 PM. Helped by David.

Classic was very intensive to my needs and answered my questions honestly. I got my car back in a very timely manner. Thanks classic Chevrolet!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By bbscottbb44 on 7/8/2019 at 3:21 PM. Helped by Big nice guy.

Service was excellent and timely. ‘This comment section is too long and May prevent people from leaving a good recommendation for the service they received. So stop with the 25 words crap !!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patients

By Dcisneros1 on 7/11/2019 at 1:32 AM. Helped by Juan Marquez.

Juan Marquez, was a very patient and knowledgeable salesman. We went the with the idea of finding out about the Colorado in comparison with the Nissan Frontier. We looked at multiple trucks and he hung in there as we changed and added features. I already informed coworkers of him.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service Department

By ysaldua on 7/10/2019 at 4:43 PM. Helped by Gilbert.

Acknowledged within 2minutes of driving into the service department. Service advisor came to get information and any concerns regarding my vehicle within 5 minutes. Service advisor, Gilbert before moving to another customer asked if I had any other concerns or questions. Didn’t feel rushed. Waited for vehicle to be completed for oil change, new air filter, tire rotation and wash for about an hour. Gilbert was at the check out counter with me and went over all service completed on vehicle and kindly asked again if I had any questions. Never felt like a revolving number or cash flow for the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By Ms. New Car on 7/9/2019 at 2:39 PM. Helped by Lauren Sohn.

My schedule appointment was at 8:45 I made it early I was seen soon as I arrived I was told it would take anywhere from 30 minutes to 1 1/2 hours, they ask if I wanted a courtesy ride home or was I going to stay and wait I waited and they had my car ready in 30 minutes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Blessed Blue on 7/4/2019 at 3:18 PM. Helped by Laura.

Great service, friendly and courteous staff. Very short wait time, good pricing on the service I needed. Clean waiting area, overall excellent service, happy customer.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible experience if not using their services

By Ebonim0428 on 6/26/2019 at 10:44 PM. Helped by Gilbert.

When I purchased my car in 2016 with Alexa and finance manager Eric I had a wonderful experience! Fast forward to 2019 it was a HORRIBLE EXPERIENCE and I WOULD NEVER RECOMMEND ANYONE TO THE SERVICE DEPARTMENT NOT EVEN MY WORSE ENEMY! When I first went to the service department I had issues with the starting. I suspected it was either the battery or the alternator, and it was diagnosed as the battery and ground cable. The cheapest they could get me out was $625 and of course I declined (single mom; $625 is steep compared to $150 at Walmart, and I have to watch my budget) . I guess they were not happy with the declination and left my vehicle in worse condition than it was when I dropped it off. When I dropped the vehicle off, the rearview camera, signal lights, horns and lights all worked. When I picked it up, none of these things worked. I was told it was "electrical issues" seeing that those issues didn't exist when the car was dropped off. Next, they attempted to clean the corrosion and left the battery and engine parts covered in corrosion and the battery cover was tossed to the side and not snapped back on the battery. I visited a local Walmart and the mechanic was blown away at the condition of the battery under the hood and informed me that the cover was in the incorrect place and could have caused damage seeing that I was driving around without it in the proper place. Since I didn't purchase the battery and labor from the service department they just threw my car together and gave it back to me, they didn't even have the common decency to return it in the condition it was dropped off. This is poor customer service and I will be sure to share this experience with all of my friends and family who shop with classic Chevrolet. I know it's time for a trade in and I will definitely be taking my business to another chevrolet dealer in Houston due to the poor service I received in the service department.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By AshM on 6/24/2019 at 3:25 PM. Helped by Sanchez and Melissa.

Melissa and Sanchez are super friendly, they made my visit so smooth! I was in and out, I will definitely be back. The overall experience was fantastic!

I would recommend this dealer.