Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and Efficient Car Buying

By chris323i on 8/20/2019 at 1:40 AM. Helped by Amanda Internet Assistant.

Working with Chris was great. From the beginning, with Amanda, I was treated courteously and with professionalism. Amanda was able to get me in touch with Chris and communication via email and text worked great with my schedule during the week. This made the process extremely easy and efficient. Chris was able to get me a great deal on a BMW and had my car ready to go within a day; even had it delivered to my house in Dallas! All I can say is Covert went above and beyond and Chris never felt pushy throughout the process. I'm glad I was able to find Covert online through CarGurus. Chris guided me through everything to make sure all i's were dotted and t's were crossed. Definitely one of the easier car buying processes I've done. I would also like to give special thanks to Jerry in finance who checked up on me and made sure I knew my options. Finally, special thanks to Eddie, the person responsible for making the three hour drive to Dallas. He was friendly at arrival and greeted me with a smile at the door and a handshake with the delivery of my keys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Excellent customer service

By Kathy T on 8/14/2019 at 1:42 PM.

My visit to Covert Cadillac was the best ever. Cory Rutherford was amazing, he explained everything perfectly, super nice guy. I would definitely come back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Cadillac Escalade Platinum with severe radio problems.

By Dr. Ruano on 8/1/2019 at 5:52 PM.

My 2018 Escalade has been at the Cadillac service in Covert Cadillac for over a month, Their technician staff worked on it diligently and contacted GM for advised trying to solve the issue. Yes it has been a month but their professionalism and attention to get things corrected goes above and beyond. Today I received a call from Mr. Nathan Mackey who is in top of the case and demonstrated his desire to get my car restored. I also want to thank Ms. Connie Mathew and Mr. Jason Walk for their constant support and diligent attention to help me with this vehicle. Once again Thank you team leaders for showing to other agencies that you illuminate like a beacon. Keep it up. Manuel Ruano, MD

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Customer Service

By carguy,cmd14 on 7/26/2019 at 6:12 PM.

Chris Tropiano was our salesman on a prior purchase. When we went in, we were excited to continue our business with him. He was very knowledgeable about the vehicle and truly went above and beyond what was expected as a salesman. We would recommend Chris to anyone looking for a great used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AAA-MAZING!!!

By Murphy2014 on 7/15/2019 at 5:32 PM.

I recently purchased my newest vehicle from Covert Cadillac but what stood out most about my purchasing experience was the amazing support and service from Cory! From my initial call to the dealership to driving away in my new car, Cory remained engaged and made sure I was informed every step of the way! Cory made sure I knew exactly what my options were and what was happening which was huge because not a lot of salesman do this. Cory provided excellent customer service and simply put gets the importance of the customer experience! Without Cory’s expert experience and top notch customer service/support, I most likely would’ve passed on the purchase yet he made me feel good about my latest investment! Thank you so much Cory! You’re truly the BEST of the best!!! I also want to recognize my satisfactory customer experience with finance manager Jerry! All around amazing work finding the financial institution that could help finance dream car! Thank you and yay for the workaround down payment option! You too are the BEST of the best! May God continue to bless you both with success as He is our eternal Provider, Protector & Creator! He’s got this!!! Blessings and love always!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A+ Customer Service

By T. Jaclson on 7/10/2019 at 3:42 AM. Helped by Jeffery Smith.

I received nothing less than A+ customer service in my recent experience from Covert Cadillac. I scheduled an online appointment and was greeted by salesman Jeffery Smith. Jeffery listened to my requests and provided stellar assistance from start to finish. Even though I purchased a pre-owned vehicle, I was still met with the Colvert Guarantee. With the assistance of Jeffery, Clay, and Armen, Covert Cadilac delivered overall great customer service and a customized quality vehicle. Very Impressive!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A great and quick experience

By Dave202020 on 6/28/2019 at 2:31 AM.

I worked with Chris Tropiano and he had the car ready and pulled up to the front when I got there. We walked through the paperwork and Chris made it very easy and quick. It was the exact experience I was looking for. Also covert Cadillac overall was a great experience. Everyone was polite and ready to help. I definitely recommend Chris Tropiano to anyone. The finance person, Armen, was also really great to work with. He showed me all of the options and walked through everything very well and I created the perfect plan for me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pleasantly surprised

By Mattman78 on 6/26/2019 at 10:21 PM.

Chris was polite, professional, and kept me informed throughout the process. The trade in and transaction was easy and uncomplicated. They completed the required service items and final detailing prior to possession the next day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Nope123 on 6/26/2019 at 9:38 PM.

Chris was really helpful and he provided excellent customer service. Dealership also went above and beyond to bring the vehicle to what I was hoping. Extremely satisfied!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

,Very professional

By Rgon3 on 6/25/2019 at 4:29 PM.

very knowledgeable about the product we were interested in. Provided detailed explanation to all our questions and concerns. Chris was very responsive and took time to meet our needs

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CTS-V...my dream car.

By Love my Longhorns! on 6/12/2019 at 11:55 PM.

Chris made the buying process a breeze. The whole staff at Covert are top notch. I would definitely recommend Covert to anyone! I will happily drive the 2 1/2 hours to make my next Cadillac purchase. You guys rock!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By Chris2019 on 6/18/2019 at 6:41 PM.

We were in the market for an SUV and Chris walked us through all of the options. He took the time to explain the pros/cons of reach vehicle and recommended the perfect choice. Couldn't be happier! Chris streamlined the entire purchasing process for us and went the extra mile to make sure we got a great deal. He's the ultimate professional and I highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jessica16 on 6/14/2019 at 3:29 AM.

Big thanks to Jerry D., Jorge T. and Jason for helping me select my new car and getting me the best deal. They were awesome!! This is the second time I've purchased a vehicle from this dealership, and both experiences were great. Everyone is friendly and very helpful. Thanks again 😊

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent Dealership

By Cdsurf on 6/12/2019 at 3:41 PM.

We happened to be in the Austin area for the weekend, so we asked a good friend of ours (Joe Boyer) where a good dealership that he could recommend, he said Covert were good people to deal with. We weren’t serious about dealing for a vehicle just yet, new grandchild due in August, but Covert had a good selection and Chris made use feel real comfortable and told us to take our time and test drive all of the choices. We really enjoyed working with him and could be in the market for a larger truck for myself next year

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

OUTSTANDING informative Customer Service.

By VicDODGE85 on 6/3/2019 at 10:52 PM.

Patience, Communication, knowledgebased and asking the right questions was the formula that the SALES TEAM had for SUCCESS. EXCELLENT WORK COVERT. I will come BACK.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Would buy from Chris again

By seriousgabe on 6/2/2019 at 10:09 PM.

10/10 experience at this dealership, especially with Chris Tropiano as our seller. He was very professional and said all the right things. Negotiations was easy and we were happy with the price. I would definitely buy a car from Chris again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and Helpful

By Shirley on 5/29/2019 at 9:34 PM. Helped by Brian Chock.

I had looked online at a couple certified preowned Cadillac's and Brian reached out via email a couple times letting me know the vehicles were still available. We went in to look at them but Brian was busy with another customer and he introduced us to Chris Tropiano. Chris showed us the vehicle, went through several car features/facts and we took a test drive. We came back and we were able to work with them to get a good price, we walked out with a 2015 Cadillac SRX. We were very pleased with their professionalism and ease to work with. Thank you guys for a great experience! Martinez Family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Outstanding professional .

By roro on 5/16/2019 at 7:13 PM.

Christopher did an outstanding job in closing the deal on the Escalade. He was professional and patient with me . Have been a happy camper with my purchase . I would rate my whole experience A-plus .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience all around

By Blake on 4/19/2019 at 10:01 PM.

Chris Tropiano helped me evaluate and purchase a pre-owned truck with ease. Super friendly guy and the whole process was painless. Love the truck!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VERY, VERY Happy with the online experience at Covert Cadill

By VicVallejo on 4/1/2019 at 4:16 PM.

For it being my very 1st time dealing with an online purchase & NOT knowing what i was gonna get myself into, let me tell you Chris was a very helpful person answering all the questions my husband & I had on our vehicle purchase. I'm beyond glad i found exactly what i was looking for & he even had it delivered to me in the Valley. Gladly appreciated.

I would recommend this dealer.