Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.6  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Sold me a lemon. Be really careful with their CPO warranty..

By ashman on 7/20/2019 at 5:13 PM.

Bought a lemon CPO from this dealership. Sold me a car with a lot of problems. Been pulling into the workshop many times and every time, they will always find a way to charge me and claim It is not covered by warranty. And after all this experience, they offer to buy back at a cut throat price to sell me another car. They sure are ripping tons of money from me. Worst ever trade I've ever made.... Please stay far away....

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

BMW Lease experience

By MJMorris on 7/10/2019 at 12:47 AM.

Shopping for a BMW X3 for my wife to replace her leased Mini Cooper Clubman. She wanted a smaller SUV after having driven Mini’s for the past 9 years. We have purchased and leased BMW’s, Mercedes, Mini Coopers and Audi’s over many years and this experience was very pleasant. Mr Martell was professional, engaging and diligent at every step. She had some specific requirements for her vehicle and Jose found just the perfect fit. Jose was helpful in explaining all the features of the car, accommodating our schedule and getting the right vehicle. We’ll be back when we are looking for our next car.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

I Felt Like a Criminal!

By KB on 5/30/2019 at 11:09 PM. Helped by Elias Castilo, Papa Seba.

Extremely frustrating and embarassing. I was pre-approved with my CU for the loan and I was putting $10K cash down. Your store refused to accept my down payment and CU financing letter and tried forcing me to finance with BMW to take the car. The car was $12k and I was putting down $10k and you all put me through xxxx over $2k. I felt untrusted as well as being taken advantage of by typical shady dealer tactics to get sales and cars financed. I work for a CU and I promise you - I will not allow my staff to refer my members to you. You all refuse to work with me in anyway and I think that's horrible when I know I've sent members to you with drafting instructions and/or pre-approval letters for cars.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW of West Houston is The Only Place to Buy Your Next BMW!

By Steph on 5/9/2019 at 6:43 PM. Helped by Maria moncada.

My experience at BMW of West Houston was outstanding! I absolutely love how friendly, welcoming, and helpful all the staff was at BMW of West Houston and most importantly I love my new 2019 BMW X5. I was originally referred to Maria Moncada, who asked José Martell, to help me find my perfect BMW X5, which is exactly what he and Maria did, while ensuring that I was well versed on all the options available to me. After learning all the options available on the redesigned 2019 BMW X5, I opted to build my 2019 BMW X5 with exactly the options I wanted. My new vehicle was built and delivered to the dealership within three short weeks and I couldn’t be happier with my new BMW X5. Maria Moncada, Jose Martell, and Charles Cannon were all exceptional in making my purchase a smooth, easy transaction and I will be making all my future BMW purchases at BMW of West Houston! Thank you BMW of West Houston!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By BMW Girl on 4/11/2019 at 3:07 PM.

David McCormick is an excellent service advisor. He always gives me good insight on what services are needed done. Will always come back to center.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service experience

By BMWgirl on 4/10/2019 at 5:57 PM.

Mario helped in making sure the shuttle service was quickly available so I can get to work quickly. He kept me posted on the status of my car and helped to coordinate a shuttle service to pick up on time to get back to the dealership to pick up my car. He also got me a paper estimate of a side ding on my vehicle as requested. I also purchased my vehicle back in August of 2018 through David Tubbs. He was very friendly and did a great job handling the purchase of my new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 start experience

By Sue on 3/27/2019 at 3:56 AM.

Excellent Service! Jose Martell was very professional and gave us outstanding customer service. He went above and beyond like none others I’ve seen before. We will definitely be recommending him to our friends and family for future purchases, and the entire BMW West team. Y’all have blessed our family and welcome the BMW WEST team to ours. We will only buy our future vehicles from this team from here on out. THANK YOU SO MUCH JOSE AND THE BMW WEST TEAM!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Amazing experience and customer service!

By Jaxten1 on 3/22/2019 at 12:15 AM.

It all started when my wife wanted a larger vehicle as we have a new baby and our Tahoe just wasn’t cutting it with the limited rear space in the back. So, we went on cars.com and found the perfect GMC Yukon XL at an excellent price. I checked all of the sales representatives and saw that Jose Martell had the best reviews which I always go by. After arriving at the dealership, Jose took us by the hand and walked us through the entire process. He made sure that we were comfortable with all aspects of our experience in purchasing our new vehicle. I would recommend BMW of West Houston to anyone who is looking to purchase a new or used vehicle. Just ask for Jose Martell and you are sure to have a great new vehicle purchase. Plus my wife is happy as can be😉

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Attentive and knowledgable

By Ironman1 on 3/21/2019 at 8:15 PM.

My experience at BMW West Houston was very satisfying. The staff were very responsive and knew the product. Further, they kept the typically painful dealer beurocracy to tolerable level. I will return when looking for another BMW vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

buying my first BMW

By Esme on 3/20/2019 at 1:35 AM.

Bought my first BMW today. José was so incredibly helpful to me and my family throughout this process. Not only did he keep me updated on the car, but he also made sure that I understood everything that was happening, every step of the way. My happiness was his first priority, and I never felt confused or stressed. Everything was handled efficiently and I am so happy that José was there to help me. I highly recommend José!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience witg my M4 Purchase

By Huntie23 on 3/16/2019 at 9:35 PM.

Jose and Maria were fantastic. From the minute I got there until I drove away in my M4. Jose is really fun and easy to work with. Highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

First BMW purchase experience

By TT of Texas on 2/20/2019 at 9:53 PM.

We are very happy with our purchase and experiences at BMW of West Houston. Jose Martell is very personable and knowledgeable about the vehicles.  He spent a lot of time with us covering the details and made sure that all of our questions were answered.  At the end of day we felt like we’ve made the right choice of vehicle and also made a friend. We’ll definitely go back if or when we want another BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth an extra drive for me

By Ricegirl on 2/19/2019 at 2:03 PM.

I live on the north side of Houston but decided to take a drive out to BMW of West Houston because they had a new vehicle with exactly the features I wanted with a reduced price listed on their website. I'm glad I did. This dealership - and especially my salesman Jose - really went the extra mile! I wasn't sure that I would buy a new car that day but Jose put together a deal that worked perfectly for me. I had a little miscommunication with financing but Jose stepped in and resolved that promptly to my satisfaction. I love the car and had a very positive purchase experience. I will definitely be recommending this dealership to others and tell them to ask for Jose.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and enjoyable car buying

By Kieleyt on 2/7/2019 at 12:52 AM.

Jose and team were great and easy to work with. The vehicle was exactly what I was looking for and the trade-in process was painless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever.

By Axeldebuyl23 on 2/2/2019 at 1:42 PM.

Hello, i wanted to thank BMW, and especially Maria and Jose that we’re just amazing. The service, help and attention they provided was beyond was I could imagine. Their honesty and time was one of many reasons why I recommend this dealership. Thank you and I will definitely be back for my next purchases. Axel

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

quick and fair deal

By gwen on 1/29/2019 at 3:45 PM.

Really enjoyed my experience with Jose Martell. He was professional and his knowledge of the car was terrific. He helped to set up my phone after the sale and has called to make sure that I don't have any questions about the car even after the sale. He also took the time to save something I left in my old car.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyer Beware

By Rhandy on 12/22/2018 at 9:16 PM.

I purchased a pre owned car for me daughter 2 months ago. The salesman assured me that the mechanics check the car out completely. Drove it to Austin, the next day both rear tires looked like they were raked over a meat grinder. Put 4 new tires on it and got it aligned. Drove it to Denver, same thing tires were all bad. Took it to Big O Tires. Bought another set of tires and got it allingend again. Drove it it To Austin, same thing. At a mechanic again, all the wheel bearings were bad, so new wheel bearings another set of tires, new brakes, alignment. This has been the worst experience of a person trying to sale a car, that didn't know about it. I don't complain, but this us ridiculous. So, Beware of this dealership and it's lying sales people.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW OF KATY

By 563900smv on 12/2/2018 at 4:17 AM.

Been a while since I’ve bought a new car, JOSE MARTELL made it a fun and worry free car buying experience, THanks for BMW for having such a great employee (Jose Martell) HAPPY HOLIDAYS

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Client Service & Dealership

By houstonguy007 on 10/13/2018 at 3:22 AM. Helped by Jay with Finance and Genius Jaipaul..

Jose is the most amazing client advisor I’ve ever had to work with. He is very straight forward and has a wonderful personality...which helps when negotiating. In all my years of purchasing vehicles, I sure wish Jose would have been there for each one. I had never been to this amazing new dealership but was very fortunate to arrive at a time when Jose was free and available. He answered all my questions and ensured if other assistance was needed for a response he went and brought the person to me. The negotiations went well and we soon arrived at a suitable price with minimal issues. The finance team was equally impressive. The transaction progressed smoothly and I was soon able to depart. Jay sure knows the way to ensure an efficient process. Returning the next day, I meet with Jaipaul who walked me through the vehicle features. His ability to make the features easily understood are exceptional. The dealership overall is easily a 10....but they have a jeweled star in Jose. He easily exceeds a 10. Thanks for making the purchase process go smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience !

By July197346 on 10/3/2018 at 7:06 PM. Helped by Juan and Alexis.

I am beyond happy with my experience at the BMW West Houston! Not only were they all very professional, but they were all very caring of me throughout my process ! I cannot say more wonderful things ! This was my first purchase with BMW and I can honestly say from my experience, I WIlL BE BACK :) ! Jose, the sales associate, was not only extremely honest with what I could get within my means but also extremely patient and understanding. Alexis , in the financing department, was very meticulous in making sure I was comfortable and He was quick to answer all of my questions. Juan , the genius , was more than willing to go over any questions I had in regards to the gadgets within the vehicle ! All I can say is every single person took care of me every step along the way !! So a big thank you is well deserved !!!

I would recommend this dealer.